To prevent fraud and fight identity theft, the federal government is issuing new cards to all Medicare beneficiaries that will no longer have beneficiaries’ Social Security numbers on them. The government began mailing the cards in April 2018 and the new cards should be completely distributed by April 2019.
To check the status of your card mailing, go to: https://www.medicare.gov/newcard/. The map will show whether Medicare has sent new cards to beneficiaries in your state. Once Medicare starts mailing cards to your state, it can take up to a month to receive the card. If the government has finished mailing cards to your state and you did not receive a card, you should contact Medicare immediately at 1-800-MEDICARE (633-4227) or 254-633-3011 for TTY users.
If the government hasn’t begun mailing cards to your state yet, keep checking the website. You can also sign up to receive an email when the card is mailed to you. If your mailing address is not up to date, call 254-262-3925, visit www.ssa.gov, or go to a local Social Security office to update it.
If you haven’t received the new card yet, keep using the old card. If you have a Medicare Advantage plan, the Medicare Advantage Plan ID card is your main card, but your doctor may want to see your new Medicare card as well, so keep it handy.
Phone scammers are using the introduction of the new cards as an opportunity to separate Medicare beneficiaries from their money. One of the main scams that has emerged is a call requiring payment before the card can be issued. The cards are free and you don’t need to do anything to get yours.